Serve as the Single Point of Accountability (SPOA) for assigned partners, managing relationships to ensure all contract deliverables are met and partner expectations are exceeded
Build and maintain strong, trust-based relationships with partner organizations at all levels, from operational teams to leadership levels
Provide day-to-day partner advice, support, and strategic guidance to drive mutual success
Lead formal governance frameworks at both operational and leadership levels to instill partner loyalty, satisfaction, and long-term commitment
Focus relentlessly on revenue retention and identifying growth opportunities within the partner ecosystem
Conduct regular account reviews, partner satisfaction assessments, and post-incident investigations to drive continuous improvement
Monitor, measure, and analyze partner performance against business case, budget projections, TELUS quality standards, adherence to corporate policies, and operational targets
Establish and enhance strategic partnerships with internal / external service partners to improve customer experience
Identify opportunities for sales teams to support the growth of the business
Report revenues and manage billing and audits with each partner

5+ years of experience in customer success management, account management, or channel/partner management, preferably in healthcare technology, SaaS, or B2B technology environments
Proven track record of managing complex, strategic accounts or partner relationships with demonstrated revenue retention and growth
Strong executive presence with experience presenting to and building relationships with leadership team
Expertise in vendor/partner performance management, including metrics analysis, reporting, and continuous improvement methodologies
Excellent project management skills with ability to manage multiple priorities, timelines, and stakeholders simultaneously
Outstanding communication skills (written and verbal) with ability to influence and collaborate across all organizational levels

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

Partner Success Manager – Provider Solutions

Key skills