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Product Content Specialist at SmartVault Corporation | JobVerse
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Product Content Specialist
SmartVault Corporation
Website
LinkedIn
Product Content Specialist
Houston, Texas, United States of America
Full Time
5 hours ago
H1B Sponsor
Apply Now
Key skills
Go
AI
Claude
Analytics
SaaS
Customer Success
About this role
Role Overview
Build and support the product content system
Develop and maintain the structure and taxonomy of our help center and product documentation
Establish standards for terminology, screenshots, and instructional clarity
Implement repeatable processes for documentation tied to product releases
Continuously audit and improve existing content to ensure relevance and usability
Leverage AI writing and content tools to improve documentation speed, consistency, and scale while maintaining a high editorial bar
Participate in roadmap discussions and sprint cycles to stay aligned with upcoming features
Collaborate with development teams to ensure in-product copy, instructions, and error messages are clear and helpful to users
Translate product functionality into clear educational content for customers
Provide feedback to Product teams when documentation reveals UX friction or customer confusion
Produce release notes that focus on practical use cases and workflows
Create educational assets such as help articles, visual guides, and walkthrough resources
Identify content opportunities that help customers adopt key product capabilities
Work closely with Product Marketing to ensure clear handoff between product education and go-to-market messaging
Partner with Customer Success and Support to identify common customer pain points
Align with onboarding teams to ensure customers receive consistent guidance
Monitor customer feedback and engagement with the knowledge base to identify content gaps
Track support trends and questions to improve documentation
Recommend improvements based on customer usage and feedback
Requirements
3+ years in product content, technical writing, or product documentation within a SaaS environment
Experience building or restructuring a help center or documentation system
Ability to translate complex technical workflows into clear user guidance
Experience collaborating with product managers, developers, and cross-functional teams
Familiarity with AI writing tools (e.g., Claude, ChatGPT, Notion AI) and how they can be integrated into documentation workflows
Preferred Experience with Zendesk and Appcues is a plus
Familiarity with accounting, tax, or financial software
Experience using content analytics or support insights to guide documentation improvements
Benefits
Health benefits are top-notch
Vacation time is generous
Encourage community involvement with time off to volunteer
Hybrid remote working
Apply Now
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