Learning Specialist

Role Overview

• Manage the delivery of service engagements for Skillsoft clients, ensuring work is completed on time, within scope, and to required quality standards.
• Partner with account teams to support customer‑specific programme needs, including aligning content to competency models and training needs, producing custom reporting, supporting change management to drive learning adoption, creating marketing and communication activities to increase solution awareness
• Act as a primary point of contact and liaison between Skillsoft and the customer for assigned service engagements, within the parameters of the contract.
• Conduct and participate in virtual customer meetings to gather, clarify, and understand customer business needs related to the services provided.
• Maintain up‑to‑date knowledge of course and curriculum offerings, certification tracks, and new or updated versions of Percipio and Skillsoft products and proactively advise customers of relevant changes.
• Develop and maintain project plans, tracking actions, risks, and issues throughout delivery.
• Provide regular project status updates to management and account teams, including maintaining accurate records of meeting notes, actions, and project issues.
• Escalate issues that may impact customer relationships or delivery outcomes to Skillsoft management and relevant internal teams for resolution.
• Build a strong understanding of customer programme goals to inform recommendations and ensure services deliver clear, measurable value.
• Actively participate in professional development opportunities to support continuous learning and role effectiveness.

Requirements

• 2+ years’ experience in a Learning and Development role preferably including content curation, learning facilitation, leadership development, and/or reporting and administration.
• Strong experience using virtual delivery and collaboration tools to support learning and client engagement.
• Advanced proficiency in desktop applications (Word, Outlook, Excel, PowerPoint) with the ability to quickly adopt new tools and technologies.
• Experience or familiarity with the digital learning market.
• Working knowledge of LMS and LCMS platforms, ideally including experience integrating learning content with LMS environments.
• Understanding of adult learning principles and their practical application in learning design and delivery.
• Strong analytical capability, with experience interpreting data to generate insights, recommendations, and reporting aligned to customer learning goals.
• Excellent customer service skills, with confidence working in a client‑facing role.
• Solid project, time, and organisational management skills, with the ability to manage multiple priorities effectively.
• Ability to conduct business in a virtual environment, working with multiple virtual teams.

Benefits

• Professional development opportunities