Lead, Client Operations
Cyprus
Full Time
4 hours ago
H1B Sponsor
Key skills
Communication
About this role
Role Overview
- Business Account Ownership
- Deep understanding of the client’s business model
- Defining partnership objectives
- Managing expectations
- Identifying churn risks early
- Maintaining trust at the decision-maker level
- Retention Monitoring
- Monitoring early dissatisfaction signals
- Proactively mitigating risks
- Preventing escalations
- Ensuring long-term cooperation
- Expansion / Upsell
- Initiating expansion opportunities
- New traffic streams
- New GEOs
- Volume increases
- Evaluating upsell feasibility and financial impact
- Ensuring growth does not break delivery
- QBR & Business Reviews
- Leading monthly and quarterly business reviews
- Presenting: What happened, Why it matters, What’s next
- Defining strategic next steps
- Communication Management
- Building clear client-facing action plans
- Documenting agreements
- Synchronizing client expectations with internal teams
Requirements
- 2+ years of experience in iGaming, betting, or performance marketing
- Experience managing small teams (2–5 people)
- Understanding of DSP logic
- Basic compliance knowledge
- Fluent English (C1+)
- Russian – professional working proficiency
Benefits
- Flexible work arrangements