Provide tier 1 and 2 technical support to local and remote users
Administer, monitor, and maintain Linux-based systems, including debugging and solving system, service, and network-related issues
Configure and Support new hires through the on boarding process (as required) including ordering hardware and software
Provide onsite management of IT infrastructure to include network devices, storage, VMware hosts, wireless, (Mac, Windows 11, Windows Server, and Linux)
Ensuring the availability, accessibility, and functionality of Entra Active Directory and M365 Services (e.g., Teams, SharePoint, Exchange, Intune, One Drive, etc.)
Provide ongoing operational support, maintenance, and engineering with regards to Zscaler product suite (ZIA, ZPA) and related technologies for a currently deployed Zscaler implementation.
Experience building/managing and maintaining a mix of VMWare Virtual machine OS’s
Patch and remediate application, infrastructure and operating system vulnerabilities
Contribute on projects and new business opportunities by sharing knowledge and technical support
Automate processes, audits and reporting through PowerShell
Liaise and coordinate with internal IT Support functions in other locations
Update & create support documentation and helpdesk knowledgebase
Perform other duties and/or projects as assigned

Demonstrated hands-on experience with Linux systems and troubleshooting
Experience supporting onsite/remote staff include Senior Management and technical staff
Minimum of 5 year’s experience that demonstrates strong IT infrastructure and cloud skills (Linux, M365, networking,)
Ability to efficiently prioritize and organize competing work demands with minimal oversight.
PowerShell scripting to automate tasks, configure systems, and manage various aspects of the Windows environment preferred.
Proven decision-making experience, ability to work without daily supervision and be autonomous
Experience in implementation and supporting M365 (AAD, Exchange, Intune OneDrive, Teams, SharePoint)

IT Systems Engineer

Key skills