Responsible for the installation, configuration, and maintenance of Infor CloudSuite Industrial ERP (SyteLine, Factory Track and Infor OS) for our existing and new clients
Perform upgrades from older versions of SyteLine to SyteLine V10 for both on premise and cloud clients
Install, configure and maintain SyteLine ERP software and add on applications for existing and new clients, ensuring compliance with best practices and organizational standards
Execute software upgrade procedures to migrate from older versions of SyteLine and Factory Track to the current versions both on premise and in the Infor multi-tenant cloud
Install Microsoft SQL Server
Perform post provisioning in the cloud and coordinate db transfer activities with the Infor cloud team
Setup and configure users, printers and devices on SyteLine and Factory Track
Train and provide ongoing support to clients for system administration, configuration, best practices and technical issue resolution
Troubleshoot and resolve issues with applications and systems
Assist with performing backups and configuration of db refreshes on premise
Complete SQL performance tuning and optimization

5+ years of experience in supporting Infor CloudSuite Industrial (SyteLine) versions 6-10
Bachelor’s degree in Computer Science, Information Technology or Associate’s degree with equivalent certifications and experience
5+ years of hands-on experience performing Infor Syteline and Factory Track installations, upgrades and uplifts, configuration of Infor OS, and providing technical support
Thorough understanding of Infor CloudSuite Industrial (SyteLine, Factory Track and Infor OS) architecture and third-party vendor solutions
Knowledge of Windows Servers, workstations, server virtualization (VMware, Hyper-V) Citrix, Azure, AWS, and other software applications
Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
Ability to work well with others and to work independently
Must be client service oriented and able to meet deadlines
Ability to perform SQL Server installations and configurations
Working knowledge of T-SQL
Strong problem-solving skills
Passionate curiosity to stay current with technology
Experience working in agile or collaborative environments is a plus.

SyteLine Systems Engineer

Key skills