Deliver direct expert customer support across approved channels, resolving enquiries with a strong focus on pet health, nutrition, and customer satisfaction.
Translate specialist knowledge into clear, actionable advice that customers can trust and provide support to our wider team.
Use strong knowledge of products, systems, and data to educate customers and provide personalised recommendations.
Contribute to initiatives that use specialist expertise to enhance customer value and strengthen brand credibility.
Share feedback and insights to help improve processes, services, and the overall customer experience.

Registered Veterinary Nurse or equivalent veterinary science background
Fluent in English with strong, solution-focused communication and attention to detail
Organised and results-driven, able to work at pace to consistently achieve targets
Adaptable with a growth mindset, accountability, and openness to constructive feedback
Reliable, approachable team player who can work independently and collaboratively
Passionate about dogs and their owners, committed to providing the right support at the right time.

Annual bonus, based on company performance
Flexible core hours, giving you true work life balance
25 days of holiday (+8 bank holidays) which increases over time to a max of 27 days
9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance
Optional 5 days unpaid leave and 1 paid volunteer day each year
When you need a change of scenery, you can work from abroad 2 weeks every 6 months
Health insurance for you, paid by Tails.com
Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay
Flexible paid care leave to support immediate dependants, people close to you and pets
In house L&D team, with access to year round courses to help drive your development
50% discount on all Tails.com
Discounted gym membership

Customer Experience Specialist, Vet Nurse

Key skills