Senior Digital Transformation Manager

Role Overview

• Act as the linking pin between the European business and functions, IT and Group teams when relevant
• Build strong productive relationships with the managers and staff within the European Business and across IT to facilitate effective business change based on a deep understanding of the business drivers and digital agenda of each party
• Develop and execute project plans to identify and manage project requirements, resources and dependencies
• Ensure that the direction of each project is achieving the agreed goals, on time and to budget; solving problems, mitigating risks
• Design, implement and own metrics to track the progress and success of projects, including business outcome metrics to ensure delivery of measurables benefits post go-live
• Manage the several project teams within the digital transformation programme and guide the workstream project managers to the outcomes agreed upon
• Communicate frequently and comprehensively to ensure the alignment and support of the teams involved in Europe, IT and Group
• Actively support local business owners in the European branches to drive change
• Manage stakeholders to ensure buy-in and support, that they are kept updated of the progress of the projects status and that what is delivered meets their needs
• Lead change initiatives by deploying effectively Hiscox project management methodologies and best practices and actively work in embedding such methodologies and frameworks when conducting projects
• Challenge business analysis and make sure to keep the deliverables aligned with the IT and overall Hiscox Europe strategies

Requirements

• Masters’ degree ideally in Management / Economics / Engineering (or similar)
• Extensive experience (10+ years) leading large-scale digital and technology-enabled transformations in complex, multi-country environments.
• Strong understanding of digital customer experience (CX) principles, including end-to-end journey design, usability, conversion, and adoption metrics across Broker and Direct channels.
• Strong technology literacy, with the ability to understand, and align on functional architecture, integrations, data flows, and platform constraints in collaboration with technology teams.
• Experience in managing digital projects, ideally those based in low code technologies (e.g. OutSystems or similar) is desirable.
• Demonstrated experience leading Agile or hybrid delivery models at scale, including coordination across multiple teams, vendors, and geographies.
• Solid understanding of security, data protection, and regulatory considerations in digital platforms, with the ability to work effectively with Risk, Compliance, and IT Security teams.
• Experience in overseeing and coordinating complex multi-country digital projects from inception to completion, including last phase of the digital products launch
• Proficient in English and knowledge of Spanish and/or German languages would be of interest.

Benefits

• Employee benefits that take care of your mental and physical wellbeing