Review and analyze open accounts using daily ageing reports
Manage assigned customer accounts through outbound and inbound collection calls and email communication
Collect customer payments in line with agreed payment terms and follow up on payment commitments
Monitor payment activities to ensure timely collection of receivables
Escalate non-payment or lack of response in a timely and compliant manner
Provide customer support by sending statements, processing refunds, handling account adjustments, and resolving billing issues
Coordinate and follow up with Sales and Operations teams regarding customer accounts
Maintain daily and weekly trackers and perform self-quality checks
Ensure adherence to internal controls, compliance requirements, and company policies
Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow
Follow and update Standard Operating Procedures (SOPs)

English
B2 or higher
Previous experience in Accounts Receivable, Collections, Credit Control, or a similar finance role
Strong communication skills with confidence in phone and email interactions
High attention to detail and strong organizational skills
Ability to work with multiple systems and manage priorities effectively
Customer-focused mindset with a problem-solving approach
Proficiency in MS Excel and ERP/finance systems is an advantage

Associate Accounts Receivable

Key skills