Key skills
Leadership
About this role
Role Overview
- Lead the conversion of documented HR processes into structured workflows and learning paths within the HRIS.
- Own the standardization and documentation of core HR processes to ensure consistency, scalability, and audit readiness.
- Ensure HR processes are adopted, followed, and continuously improved.
- Design and standardize onboarding programs by role and department.
- Ensure 100% of new internal hires complete and pass mandatory onboarding syllabi.
- Partner with managers to improve onboarding effectiveness and early-stage retention.
- Implement performance KPIs for backoffice and delivery teams within the HRIS.
- Ensure KPI data is reviewed at least once before quarter-end and used to support decision-making.
- Support managers in performance tracking, feedback conversations, and accountability processes.
- Monitor quarterly attrition trends and proactively identify risk areas.
- Partner with leadership to implement retention and engagement initiatives.
- Ensure quarterly attrition remains below defined targets.
- Lead quarterly reviews and values-alignment checks across teams.
- Support leadership in people decisions by ensuring alignment with role fit, performance, and company values.
- Act as a trusted advisor in contractors relations and corrective action processes.
- Ensure clear documentation, approval flows, and policy adherence.
- Partner with leadership on compensation-related insights and data.
- Own and maintain HR dashboards covering onboarding, attrition, and performance KPIs.
- Ensure leadership has visibility into HR metrics and execution progress.
- Strengthen HR execution discipline through clear timelines, follow-ups, and reporting.
Requirements
- Native-level English (spoken and written).
- 5+ years of experience in HR roles such as HR Business Partner, Senior HR Generalist, or People Partner.
- Strong experience implementing HR processes, performance frameworks, and HR systems.
- Comfortable balancing strategic advisory with hands-on execution.
- Data-driven mindset with strong reporting and analysis skills.
- Advanced Google Sheets proficiency (formulas, dashboards, trackers).
- Highly organized, proactive, and confident working in a remote, fast-paced environment.
- Strong judgment, emotional intelligence, and ability to influence leaders.
Benefits
- Professional development opportunities