Manage a defined customer portfolio, including scaled or high value strategic accounts
Build trusted relationships with key stakeholders and act as a strategic advisor for high-value customers
Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools
Drive product adoption and clearly communicate customer value and outcomes
Ability to deliver low-touch, digital-first customer engagement
Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles.
Partner with Sales, Product, Value Delivery, and Marketing on renewals, expansion, and customer feedback
Act as the 'Voice of the Customer' to inform product and process improvements

Demonstrated experience (ideally 3+ years) in Customer Success, Account Management, or a similar client-facing role within SaaS in a B2B environment.
Excellent relationship-building, stakeholder communication and problem-solving skills.
Proven ability to prioritize and manage multiple accounts with a focus on value delivery and retention.
Data-driven mindset with experience using ticketing systems, CRM and Customer Success tools.
Comfortable working in a fast-paced, evolving environment.
Familiarity with subscription-based business models and customer lifecycle management.
Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, German, Finnish, Latvian, Lithuanian, Estonian

Customer Success Manager, Supply Side

Key skills