Product Operations Lead

Role Overview

• Process governance: Own and iterate DDO+ artefacts
• readiness criteria, Definition of Done, Team APIs, escalation protocols, decision-rights matrices, and circuit-breaker conditions
• keeping processes lightweight and adjusting as the organisation learns
• Agile coaching and change management: Coach individuals, teams, and leadership in DDO+ ways of working; champion an agile mindset; surface adoption barriers to the CPO; and help teams understand the "why" behind every process change
• Ceremony stewardship: Facilitate ceremonies across working modes (Betting Table prep, retrospectives, OKR reviews, team health surveys); enforce an async-first default and a ≤20% desirable PM ceremony-time ceiling
• OKR alignment: Ensure a clear throughline from bets to OKRs across all three working modes; own tracking dashboards; facilitate quarterly alignment workshops; and evidence the "closed-loop cycle" rate
• Capacity planning: Forecast availability, balance workload, and make capacity constraints visible flag under-shaping and inform hiring plans with data
• Metrics and continuous improvement: Partner with Optimisation to connect HEART Goals → Signals → Metrics to company OKRs; own the four-tier measurement framework (Flow, Team Health, Business Impact, Scaling Readiness); produce diagnostics and run blameless retrospectives
• Tools and documentation: Administer the product tech stack (Linear, FullStory, roadmapping tools); maintain templates and process docs; curate a searchable corpus of lessons learned
• Enablement and PM development: Design onboarding programmes and Shape Up immersion for new hires; support T-shaped PM development through rotations across working modes, coaching, and peer learning
• Reporting: Produce per-cycle flow metrics, quarterly team health reports; provide concise, regular updates to the CPO and C-Suite
• Cross-functional liaison: Coordinate with Engineering, Experience, Solutions/FDEs, and Customer Success to align Team APIs and interaction patterns across the organisation

Requirements

• Significant experience in product operations, agile coaching, programme management, or a similar process-governance role within a product-led organisation
• Proven ability to design and embed lightweight processes (readiness criteria, escalation paths, definitions of done) without creating bureaucracy
• Deep coaching and facilitation experience
• you can teach, mentor, and guide people through change with patience and clarity
• Comfort with data: experience with product analytics, instrumentation audits, OKR tracking, or similar measurement systems
• Excellent stakeholder management and communication skills at all levels
• Understanding of team dynamics, resistance to change, and how to earn trust quickly across diverse groups
• Strong interpersonal, communication, collaboration, and presentation skills
• Comfortable working in a fast-changing environment with all the ambiguity this presents
• Comfortable being an enabler, not a gatekeeper
• you encourage discipline through clarity, not control
• A natural coach and mentor who helps others find their own answers
• You understand that "high trust is non-negotiable"
• and you model this in every interaction
• A bias towards action, paired with the patience to steward long-term change and great outcomes
• We especially want to hear from you if you have:
• Implemented a product operating model or scaling framework at a growing company (e.g. ~75 → ~150 headcount)
• Worked as an Agile Coach or Delivery Lead and are looking to broaden into a strategic product operations role
• Familiarity with Shape Up, Team Topologies, or similar scaling frameworks
• Experience with the HEART framework, DORA metrics, or comparable measurement systems
• Built onboarding or enablement programmes for product teams
• Experience in financial services, insurtech, or similarly regulated environments.

Benefits

• Private medical insurance
• Income protection insurance
• Life insurance of 4 * base salary
• On-site gym and shower facilities
• Enhanced maternity and paternity pay
• Team social events and company parties
• Salary exchange on pension and nursery fees
• Access to Maji, the financial wellbeing platform
• Company stock options managed through Ledgy
• Milestone Birthday Bonus and a Life Events leave policy
• Generous holiday allowance of 28 days plus national holidays
• Home office and equipment allowance, and a company MacBook
• Learning allowance and leave to attend conferences or take exams
• YuLife employee benefits, including EAP and bereavement helplines
• For each new hire, we plant a tree through our partnership with Ecologi
• Action
• The best coffee machine in London, handmade in Italy and imported just for us!