Define and maintain standards for the digital workplace, including: – Collaboration platforms – Endpoint and device management – Workplace configuration and user experience
Own workforce identity and access, including joiner/mover/leaver lifecycle
Ensure identity and access processes are automated, secure, and auditable
Own L1/L2 end-user IT support and IT service delivery outcomes
Lead and develop service desk staff, including onsite support where required
Define and govern ITSM processes, service levels, and escalation paths
Drive consistency of service delivery across entities and locations
Own the lifecycle of workplace-related SaaS tools, including onboarding, licensing, and decommissioning
Drive automation-first delivery through self-service and identity-driven workflows
Reduce manual effort and support load through standardization and automation
Ensure workplace and identity services comply with: – Group security policies – ISO 27001 requirements – Internal audit and regulatory expectations
Collaborate with Cybersecurity & GRC on: – Security controls – Access governance – Incident response coordination

5+ years of experience in digital workplace, identity, or IT service delivery roles, including at least 2 years leading a team of IT engineers or workplace specialists
Strong experience with: – Entra ID / Azure AD – M365, Teams, Slack – Endpoint and device management, including Microsoft Intune – ITSM and service desk operations
Experience scaling workplace services in multi-entity or international environments
Exposure to audits, compliance, or regulated environments is a strong plus

Digital Workplace – Identity Manager

Key skills