About this role
Role Overview
- Handle inbound customer queries via phone and email
- Troubleshoot issues and guide customers through our platform
- Take full ownership of your cases
- Spot patterns in recurring questions
- Stay up to date with product changes
- Work closely with colleagues to keep quality high and the customer experience consistent.
Requirements
- Proven experience in a customer service or support role
- Fluent in Swedish; professional working proficiency in English
- A structured way of working
- Solid digital comfort
- A genuine team mindset
- Bonus points for experience from Entré or other systems for construction and/or installation industry.
Benefits
- Health insurance
- Professional development opportunities