Monitor and manage high-volume email accounts, ensuring every client inquiry and project update is actioned or flagged.
Serve as a primary point of contact for national sign companies, providing professional updates on project status and completion.
Act as a bridge between the Office Manager, the Design team, and the Install Manager to ensure "lost in translation" moments are eliminated.
Maintain and update the job board to reflect real-time project statuses, billing readiness, and scheduling changes.
Assist in coordinating schedules for the install crews, ensuring they have the necessary project details and documentation before arriving on-site.
Ensure completion photos and "Proof of Install" packets are sent to customers within 24 hours of job completion to trigger the billing process.
Shadow the Office Manager to document current workflows and suggest improvements or automations.
Create and maintain a library of Standard Operating Procedures (SOPs) to help the company scale efficiently.
Provide administrative support for complex permitting processes, including uploading documents to city portals and gathering site plan details.
Coordinate with the field team to track the arrival of large-scale signage shipments and crates.

2+ years of experience in administrative support, project coordination, or high-level customer service.
Native or Near-Native English: Exceptional written and verbal communication skills are mandatory, as you will be corresponding with corporate coordinators for national brands.
Tech Proficiency: Expert-level familiarity with Google Workspace (specifically Sheets), Dropbox, and AI tools (e.g., ChatGPT or Claude for drafting/refining correspondence).
High Agency: A "self-starter" personality who anticipates needs rather than waiting for a task list. You should feel comfortable saying, "I handled this email," rather than asking "How do I handle this?"

Operations, Customer Service Support

Key skills