Customer Support Agent

Role Overview

• Finding or figuring out the proper solutions to customer’s technical challenges
• Helping customers to use our products more effectively
• Assisting customers in our product configuration, technical implementation and integration with external tools
• Review and interpret invoices to assist with billing and financial inquiries
• Being the voice-of-customer internally e.g. when giving feedback to product, marketing and sales teams

Requirements

• Fluent command (level: C1) of English (both in writing and speaking) and confidence to communicate in formal conversations
• Basic knowledge of HTML/CSS/JS
• Familiarity with in-browser developer tools
• Analytical mind and a can-do attitude
• Don't forget to include university/ bootcamp/open-source projects you've been involved in and you're truly proud of in your CV!
• Possessing these assets would be a huge advantage
• Database knowledge
• familiarity with retrieving and analyzing customer data
• Basic knowledge of APIs & integrations
• Hands on experience with tag management systems
• Previous experience in working with corporate clients