Customer Operations Intern

Role Overview

• Manage investor onboarding end-to-end (individuals and companies) for Spiko Finance and distribution partners.
• Perform and document KYC/AML checks for individuals and legal entities, in line with our internal procedures and applicable regulations.
• Review and validate customer documentation (ID documents, proof of address, corporate documents, UBO information, bank account details).
• Conduct first-pass risk analysis of customer files (structure, consistency, red flags) and escalate edge cases to the team.
• Keep case tracking accurate and up to date in internal tools, ensuring a smooth and timely onboarding experience.
• Manage the support queue (email, support tool, in-app): categorize tickets, collect required details, and deliver timely resolutions.
• Convert customer incidents into engineering-ready bug reports: reproduce issues, document steps and evidence, escalate to Product or Engineering, and follow through until resolution.
• Create and continuously improve support resources (FAQ, help center articles, internal playbooks, and high-quality canned responses).
• Identify recurring questions and pain points, and turn them into actionable insights for Product and Ops.
• Support day-to-day fund operations (subscriptions, redemptions, basic controls, reconciliations, and flow monitoring).
• Document processes and contribute to operational playbooks to make execution consistent and scalable.
• Spot friction in workflows and propose pragmatic improvements to internal tools and processes.
• Work cross-functionally with Product, Tech, and Ops to understand end-to-end flows and help ship improvements.

Requirements

• Currently enrolled in a business school, university, or equivalent program (management, finance, law, etc.)
• Strong interest in fintech and investment products, with a genuine appetite for compliance and regulatory topics.
• you’re structured, detail-oriented, and comfortable managing workflows involving client onboarding, document reviews, or support requests across multiple channels
• you’re highly ambitious and eager to be one of the first members of a team striving for excellence
• you’re proactive, reliable, and able to take ownership of tasks while seeking feedback to improve quickly
• Excellent communication skills : you’re fluent in French (native level) with excellent written skills, and professionally proficient in English

Benefits

• Remote work : up to 2 days per week and/or one full remote week per month
• Best-in-class set-up : latest-generation MacBook
• Transport : either 50% reimbursement on your Navigo or a sustainable mobility allowance