Manage investor onboarding end-to-end (individuals and companies) for Spiko Finance and distribution partners.
Perform and document KYC/AML checks for individuals and legal entities, in line with our internal procedures and applicable regulations.
Review and validate customer documentation (ID documents, proof of address, corporate documents, UBO information, bank account details).
Conduct first-pass risk analysis of customer files (structure, consistency, red flags) and escalate edge cases to the team.
Keep case tracking accurate and up to date in internal tools, ensuring a smooth and timely onboarding experience.
Manage the support queue (email, support tool, in-app): categorize tickets, collect required details, and deliver timely resolutions.
Convert customer incidents into engineering-ready bug reports: reproduce issues, document steps and evidence, escalate to Product or Engineering, and follow through until resolution.
Create and continuously improve support resources (FAQ, help center articles, internal playbooks, and high-quality canned responses).
Identify recurring questions and pain points, and turn them into actionable insights for Product and Ops.
Support day-to-day fund operations (subscriptions, redemptions, basic controls, reconciliations, and flow monitoring).
Document processes and contribute to operational playbooks to make execution consistent and scalable.
Spot friction in workflows and propose pragmatic improvements to internal tools and processes.
Work cross-functionally with Product, Tech, and Ops to understand end-to-end flows and help ship improvements.
Requirements
Currently enrolled in a business school, university, or equivalent program (management, finance, law, etc.)
Strong interest in fintech and investment products, with a genuine appetite for compliance and regulatory topics.
you’re structured, detail-oriented, and comfortable managing workflows involving client onboarding, document reviews, or support requests across multiple channels
you’re highly ambitious and eager to be one of the first members of a team striving for excellence
you’re proactive, reliable, and able to take ownership of tasks while seeking feedback to improve quickly
Excellent communication skills : you’re fluent in French (native level) with excellent written skills, and professionally proficient in English
Benefits
Remote work : up to 2 days per week and/or one full remote week per month
Best-in-class set-up : latest-generation MacBook
Transport : either 50% reimbursement on your Navigo or a sustainable mobility allowance