Act as the primary liaison between customers and internal teams, gathering feedback to refine and prioritise product features and outcomes
Collaborate with our current Product Owner to own and manage the product backlog, ensuring clear prioritisation of tasks based on customer impact and business value
Work closely with cross-functional teams, including Engineering, UX/UI, Customer Success and Project to ensure seamless execution of product enhancements
Conduct customer interviews, usability testing, and data analysis to gather insights and drive informed decision-making
Define clear and actionable user stories, acceptance criteria, and requirements for development teams
Support go-to-market activities by working with marketing and sales teams to communicate product updates and improvements
Ensure timely delivery of product iterations by collaborating with development teams in an Agile environment
Monitor product performance post-launch, gathering insights to drive continuous improvements and enhance user satisfaction
Advocate for customers, ensuring their needs and feedback are central to all product decisions
Create customer facing product prototypes to validate assumptions and reduce time to value for our customers.

Proven ability to conduct customer interviews, run focus groups, and collect user feedback to refine product features and improve customer experience
Experience managing product backlogs, writing detailed user stories, and defining acceptance criteria to support development teams
Strong ability to work with Engineering, UX/UI, and Customer Success teams to translate business needs into technical requirements and ensure smooth product delivery
Skilled in using analytics, A/B testing, and user research to make informed product decisions and track performance improvements
Experience leading sprint planning, backlog grooming, and coordinating releases in an Agile environment to ensure timely and high-quality delivery
Ability to create clear product documentation, user guides, and release notes to support internal teams and customers
A willingness to embrace AI in your daily product workflow and use tools such as Figma Make to construct workable prototypes.
Understanding of US university systems and higher education technology requirements (highly preferred).

Interim Product Owner – Contract

Key skills