Define and execute the product roadmap, aligning features, enhancements, and issue resolution with business goals and measurable value.
Prioritize the product backlog (features, bugs, enhancements) based on business urgency and stakeholder impact.
Maintain ownership of the CRM and specialized product areas (e.g., Scoreboard and Promotions), driving ongoing strategy and improvements.
Partner with stakeholders (Head Office, Agents, Admins, Executives) to gather feedback, validate requirements, and ensure alignment.
Coordinate weekly releases, stakeholder communications, release 'Pushes,' and pre-release feature demonstrations.
Collaborate closely with offshore development teams, and third-party vendors to ensure high-quality, on-time delivery.
Review and approve product requirements and evaluate releases for quality, timeline adherence, and business value.
Drive product adoption and continuous improvement through CRM training, QA support, analytics insights, and ongoing product evaluation.

3–5 years of experience as a Product Owner, Product Manager, or similar role
Proven experience in Agile/Scrum environments, including backlog management and sprint planning
Demonstrated ability to align product development with business objectives and deliver measurable value
Experience working with cross-functional and off-shore development teams
Strong stakeholder communication, presentation, analytical, and problem-solving skills
Strategic thinker with strong business acumen and decisive prioritization and scope management abilities
Detail-oriented with a focus on quality and timely delivery in fast-paced environments
Financial services industry, SaaS product, and project management experience are considered assets
Must reside in and be authorized to work in the USA.

Product Owner

Key skills