Digital Account Manager

Role Overview

• Oversee the client relationship across all activities
• Ensure client satisfaction by exceed your clients’ expectations and being a strategic partner
• Developing a comprehensive understanding of your clients’ digital strategy and communications needs
• Understand the clients’ communications and stakeholder engagement challenges
• Oversee project management of website builds as well as day-to-day requests
• Brief internal teams, clearly defining requirements, deliverables and timelines
• Manage client budgets and profitability including all financial admin such as creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets; ensuring scope is agreed and clear and all work is executed within this scope (requirements, timelines and budgets)
• Successfully liaise and co-ordinate suppliers and partners
• Identify and develop opportunities for revenue growth and cross sales
• Continually develop your knowledge of your client’s businesses and the industries they operate, identifying opportunities and ideas
• Lead the client service and client reviews (ie benchmarks; quarterly reviews etc), and identify any cross sales and upsales opportunities
• Develop proposals for new work (for clients & prospects)
• Promote our solutions & services
• Successfully allocate and manage the projects within your team, ensuring the work is aligned to the available skills within the team
• Ensuring that the status report and project deadlines are always up to date and accurate, documented processes and procedures are followed and templates are used
• Make sure the wider team has a good understanding of the required deliverables for the next 2 weeks

Requirements

• 4+ years agency or client-side experience
• Experience interacting with clients at a variety of levels and across functions
• Excellent communication and presentation skills are essential
• Managing large build digital projects from inception to delivery with the ability to work unaided
• Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc.
• Experience of scoping digital projects of significant scale and complexity and identifying project risks
• Must be able to work effectively under pressure, within strict time constraints
• Ability to manage many urgent and often conflicting priorities
• Content management systems; (i.e AEM)
• Issue and bug tracking (i.e. JIRA)
• QA techniques and processes
• Knowledge of W3C WCAG levels and requirements.

Tech Stack

• AEM

Benefits

• 25 days holiday per year with ‘bonus’ days for long service
• Discretionary bonus scheme
• Personal development opportunities
• Group life assurance
• Group personal pension plan
• Employee assistance programme
• Access to online GP service via Health Hero
• Hybrid working
• at least 3 days a week in the office
• Stunning offices in Fulham Palace
• Weekly themed breakfast, fruit and snack cupboard
• Monthly “Thirsty Thursdays”
• Regular company events