Serve as the lead point of contact for all customer account management matters including technical support.
Build and maintain strong, long-lasting client relationships.
Negotiate contracts and close agreements to maximize profits.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
Prepare reports on account status.
Collaborate with sales team to identify and grow opportunities within territory.
Assist with challenging client requests or issue escalations as needed.
Responsible for identifying new prospects in their territory and opportunities within existing accounts using an ATLAS (Salesforce) driven approach and structure.

Experience in a similar technical and sales role, ideally with the PCB and connectors manufacturing product range.
Experience in the PCB industry.
Strong ability to build relationships and leverage customer and internal relationships.
Excellent listening, negotiation, and presentation abilities.
Strong verbal and written communication skills in English.

Account Manager

Key skills