Key skills
Customer Success
About this role
Role Overview
- Analyze data related to product usage to bring new insights to the client in order to improve their operational goals
- Deliver training to clients on our functionalities and explain how to configure our software
- Resolve doubts on product usage/configuration/etc
- Carry out weekly follow up calls with our clients
- Escalate product or customer issues that need to be addressed by customer success managers
- Create documentation, presentations, user manual and other resources to help clients use the product effectively
- Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings
- Guide the client in incident escalations with the support team.
Requirements
- You took classes related to operations/logistics at university
- You are an ops lover: Ask smart questions about the operation
- Management of data analysis tools: Excel (Intermediate); G Suite is a plus.
- Native Spanish and Intermediate English (B1/B2)
- Knowledge of last mile operation or logistics.
- We would extra love it if you have customer-facing experience.
Benefits
- Health insurance: Get the attention and care that you deserve. Available in some countries.
- Additional days off to vacations.
- Half day off on your birthday.
- Access to Educational Budget.
- Workstation Paid BYOD or company-provided machine.
- Flexible hours: We trust your work and skills.
- Hybrid Work: Work together as a team.