About this role

Managing and expanding a portfolio of regional customers, acting as a trusted advisor and professional representative of the business
Retaining and renewing service, maintenance, and monitoring contracts, with a focus on margin protection, service excellence, and long-term partnerships
Identifying and securing opportunities for system upgrades, additions, small works, and new installations by understanding customer requirements, site conditions, and compliance needs
Generating new business alongside account management activity, building a healthy and sustainable sales pipeline within your territory.

Proven experience in account management or sales within fire alarms, fire safety, or life safety systems
A strong track record of managing renewals, margins, and long-term customer relationships, with a focus on retention and recurring revenue
Confidence using CRM systems to manage pipelines, renewals, and sales activity, supporting accurate forecasting and performance reporting
Solid technical knowledge of fire alarm systems and fire safety compliance, with the ability to design fire alarm system along with HTM experience.

Regional Account Manager

Key skills