Senior Key Account Manager

Role Overview

• Customer Support & Relationship Management: You build strong, long-term relationships with our existing customers and ensure they grow successfully with us.
• Project Management: You are responsible for customers' onboarding projects after contract signature and ensure they move into implementation as quickly as possible.
• Upselling & Cross-Selling: You identify opportunities within existing accounts and actively develop new business opportunities.
• Monitoring & Reporting: You track KPIs, analyze the development of your accounts, and derive measures to optimize performance.
• Teamwork & Process Improvement: You work closely with Marketing, Sales, and Customer Success to meet customer needs and continuously improve our processes.
• Customer Feedback & Strategy: You proactively gather feedback, recognize trends, and contribute to the strategic development of our accounts.

Requirements

• Experience in Account Management: You have at least 2 years of experience in account management, ideally at a B2B SaaS company.
• Strong Communication: You engage customers through empathy, negotiation skills, and professional communication.
• Analytical Thinking: You identify potential within existing customers and translate insights into concrete actions.
• Organized & Self-Driven: You work in an organized, independent manner and take ownership of your accounts.
• Team Player Mentality: You collaborate closely with Sales, Marketing, and Customer Success to provide optimal customer support.
• Flexibility & Willingness to Learn: You are open to new challenges and continuously develop.

Benefits

• Your "Buden-Buddy", our welcome box, and a structured onboarding phase help you settle in quickly and feel at home.
• You’ll experience a positive team culture through regular Buden game nights, weekly coffee dates, joint sports activities (company runs, bike tours, …), exciting summer events, and more.
• We are flexible about where you work — you decide whether to come to the office or work from home.
• We want to grow together and welcome your contribution to the company’s development.
• Your work has a sustainable impact: we reduce the CO2 footprint of logistics.
• Choose the incentives that suit you: we subsidize the Deutschland-Ticket and the EGYM Wellpass.
• Up to 30 vacation days.
• Free beverages, choice of your work equipment, and regular feedback discussions.