Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution.
Support clients' life cycle: monitor payment stability and help optimize processes and key performance indicators.
Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance.
Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions.
Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products.
Collaborate with internal teams to resolve client needs and improve the overall service.
Track trends and changes in the payment industry and use this knowledge to advise clients.
Maintain client documentation and reporting, and track account status and action items.

2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring.
Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.
Strong communication and presentation skills; ability to work with multiple stakeholders.
Analytical mindset and experience working with payment statistics and performance metrics.
Ability to manage multiple clients in a fast-paced environment.
Proactive, results-driven, with a high standard of customer service.
English language C1-C2.
Nice to have: Experience with international clients and cross-border payments.
Experience with CRM systems and analytics tools. Additional foreign languages.

Full-time work opportunities
Private insurance
An additional Day Off (1) per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with native speakers
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

Business Account Manager

Key skills