Serve as the bridge between business needs and Salesforce solution delivery
Gather, analyze, and document Salesforce-specific business requirements
Develop user stories, epics, acceptance criteria, and process flows aligned with Salesforce best practices
Ensure requirements emphasize standard Salesforce functionality
Maintain requirements traceability from discovery through delivery and UAT
Lead workshops, discovery sessions, and backlog refinement meetings
Collaborate with clients, architects, developers, and delivery leads
Actively participate in Agile ceremonies
Validate Salesforce solutions through UAT
Analyze processes, identify optimization opportunities, and recommend Salesforce-native improvements
Create high-quality deliverables such as BRDs, FRDs, and wireframes
Develop and deliver training materials and user-training sessions

8+ years of experience in the software development life cycle, with 6+ years as a Business Analyst
Experience in a consulting environment with SOW-based engagements
Strong knowledge of Salesforce Sales and Service Cloud; exposure to Health Cloud or other healthcare-related domains preferred
Proven ability to create BRDs, FRDs, process maps, UML diagrams, and user stories independently
Strong facilitation, UI/UX awareness, communication, and stakeholder management skills
Salesforce certifications (Admin, Business Analyst, or Cloud Consultant) preferred
Bachelor’s degree in Business, Information Systems, or related field.

Salesforce Business Analyst

Key skills