About this role

Participate in meetings to understand and clarify user needs and system requirements.
Analyze requirements and identify appropriate user stories.
Create supporting documentation for requirements.
Develop knowledge of business processes across industry verticals and solutions.
Understand and apply principles that enhance user experiences on applications.
Create test plans and test cases, conducts testing to verify the completeness of developed solutions.
Work on projects that span multiple technologies.
Handle support requests with a high level of responsiveness to clients.
Create documentation and conduct user training sessions.

At least 5 years of experience preferably in healthcare or a related domain as a Business Analyst or Administrator of CRM, ERP or other applications.
Exposure to agile methodologies and scrum practices.
Excellent verbal and written communication skills.
Able to work independently with direction from project/engagement managers and consultants.
Reasonable understanding of the Salesforce product suite preferred.
Salesforce Administrator certification preferred.

Business Analyst

Key skills