Own implementation and onboarding, including project‑managing technical integrations with internal and client teams.
Build and nurture strong, strategic, long‑term relationships across all levels of client organizations.
Develop and execute strategic account and BoB plans, including growth and expansion strategies.
Use data, analytics, and industry insights to communicate value, deliver QBRs, and influence client decisions.
Identify and execute on upsell, cross‑sell, and multi‑product expansion opportunities while proactively managing retention and churn risk.
Lead cross‑functional collaboration and CX process‑improvement efforts to solve complex customer challenges
Cultivate partnership opportunities (speaking engagements, testimonials, pilots, claims/ROI analyses) and travel to client sites ~1x per quarter.

Bachelor’s degree and 6+ years of relevant professional experience.
Proven experience owning post‑sales implementation in collaboration with technical teams.
Background working with organizations ranging from startups to Fortune 50 enterprises.
Experience in field sales or account management focused on upsell, cross‑sell, and renewals.
Demonstrated success managing complex projects and using data to tell stories and drive decisions.
High proficiency with Salesforce, Excel, PowerPoint, and Google Suite.
Bonus: Experience with large enterprises and understanding of chronic disease prevention, US healthcare, digital health, and startup environments.

Enterprise Customer Success Manager

Key skills