Guiding the customer journey: You support customers from first contact through onboarding and product use to the successful integration of KNIME into their day-to-day operations.
Relationship management: You build resilient relationships with multiple contacts across customer organizations and continuously develop them.
Creating value: You are the first point of contact for questions, challenges, and opportunities, and connect customers with the appropriate internal experts when needed.
Growth partnership: Together with Account Managers, you foster long-term collaboration and support the sustainable growth of our customer relationships.

Customer-focused: You enjoy working closely with customers, understand their goals and challenges, and help them derive maximum value from a product.
Trust-building: You listen attentively, communicate clearly, and build relationships that are reliable, supportive, and long-term.
Solution-oriented: With empathy and pragmatism, you translate customer needs into concrete actions and practical solutions.
Experienced & structured: Ideally, you have experience in a customer-facing role within the software or SaaS environment, e.g., in adoption, renewals, or growth.
Team-oriented: You work closely and collaboratively with Account Managers and other KNIME colleagues to ensure our customers' success.
Strong communicator: You speak fluent German and English and are comfortable communicating with diverse stakeholders.

Meaningful work: Help companies and users succeed with an open, powerful, and intuitive analytics platform.
Responsibility & autonomy: Own customer relationships and actively contribute to KNIME's continued growth.
Collaborative environment: Work in an open, international setting that values transparency, trust, and teamwork.
Professional development: Grow alongside experienced colleagues who share knowledge and foster continuous learning.
Flexibility: Hybrid work and flexible hours to support a healthy work–life balance.

Customer Success Manager

Key skills