Technical Account Manager

Role Overview

• Be the technical authority for Treasure Data platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners.
• Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches.
• Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns.
• Proactively monitor and optimize customer environments, identifying opportunities for technical enhancements and providing clear visibility into platform performance.
• Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations.
• Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases.
• Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained.
• Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders.
• Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications.
• This is a hands-on role – be ready to jump in and use the product from day one.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
• 5+ years of experience in technical consulting or solutions architecture
• Strong experience with: Data connectivity and ingestion architectures
• Solution architecture and system design
• Data engineering principles and practices
• Basic understanding of AdTech and MarTech ecosystems
• Advanced SQL knowledge and data modeling experience
• Experience with ETL/ELT processes and data pipeline design
• Strong technical documentation and communication skills

Tech Stack

• ETL
• SQL

Benefits

• Competitive compensation packages
• Salary Sacrifice pension plan with 7% employer match
• Supplemental medical and dental cover offered & 5X annual salary for life cover provided
• Restricted Stock Units (RSU)
• Up to 26 weeks paid parental leave including a post-partum night nurse
• Comprehensive support and access to care for everyone, everywhere through Carrot
• our global reproductive health and family-building benefit.