Director Global IT

Role Overview

• Own and evolve Open Systems’ enterprise IT into a modern, cloud‑first operating model.
• Translate business priorities into a focused roadmap, govern delivery across teams and partners, and raise the bar on reliability, security, and user experience — communicating progress and trade‑offs clearly to executives and stakeholders.
• Set direction and outcomes. Align priorities with business value; hold teams accountable for measurable results.
• Going forward, define and lead an enterprise AI-first IT strategy and roadmap.
• Drive major transformations. Lead large‑scale modernization programs (e.g., cloud migrations, datacenter exit strategies; Zero Trust posture improvements) while managing risk, dependencies, and executive communications.
• Raise operational excellence. Establish data-driven KPIs for availability, security, and service quality across global teams; ensure clear ownership and handovers from projects to operations.
• Elevate ITSM and service catalog maturity. Improve CMDB/service catalog accuracy, simplify the portfolio, and scale automation and self‑service on the ITSM platform.
• Strengthen resilience. Ensure enterprise IT services are designed and operated with clear recovery objectives, tested continuity measures, and effective crisis response processes.
• Harden everything. Uphold and elevate security posture in collaboration with Security & Compliance executives; ensure defense in-depth and timely remediation of risks.
• Steward finances, partners, and suppliers. Own a CHF multi-million budget
• planning, forecasting, and value realization; shape the buy/build/partner strategy and executive‑level vendor governance.
• Develop leaders and teams. Build high‑trust, high‑accountability teams; coach line managers; grow talent; communicate crisply with executives and stakeholders.

Requirements

• Minimum 5 years' experience owning enterprise IT operations and engineering in a multi-region, cloud‑first environment.
• Hands-on experience delivering large and complex IT engineering projects, demonstrating sound judgement on technical trade-offs.
• Proven success leading large migrations, platform modernizations, and IT mergers with visible outcomes and strong risk control.
• Depth in identity‑centric architectures (e.g., Microsoft Entra ID/modern SSO) and pragmatic Zero Trust advancements.
• Applied governance of cloud platforms (Azure/AWS/GCP) including FinOps and IAM best-practices.
• Demonstrated improvements to ITSM/CMDB quality and automation at scale (ServiceNow or equivalent).
• Audit‑ready leadership across policy, change management, and BCM/DR.
• Expertise with ISO/IEC 27001, ISAE 3402/SOC 1 Type II, and GDPR, translating control objectives into practical, auditable IT controls.
• Strong people and distributed team leadership; experience leading teams in North America and South Asia a plus.
• Fluency in English. Additional languages are an advantage.
• Switzerland work-ready (no sponsorship needed) and willing to relocate if needed for weekly on-site presence in Zürich.

Tech Stack

• AWS
• Azure
• Cloud
• Google Cloud Platform
• ITSM
• ServiceNow

Benefits

• Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes.
• Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first.
• Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity.
• Working COLLABORATIVELY to build success – The power of the team will always make us faster and better.