Serve as the primary point of contact for assigned portfolios of 4-8 and manage a team of Account Managers each managing 15-20 franchisees.
Lead and develop a high performing team of Account Managers.
Lead franchise onboarding, discovery sessions, and strategic planning processes aligned to individual franchise growth objectives
Build trust and foster collaborative partnerships with franchise owners and their management teams
Act as a trusted advisor, providing clear direction, recommendations, and operational guidance
Navigate complex conversations around performance expectations, operational challenges, and growth opportunities both internally and externally
Conduct quarterly business reviews to assess franchise health, review key performance indicators, and set strategic priorities
Coordinate with internal resources across operations, marketing, technology, and finance teams to support franchisee success
Develop and execute strategies to increase franchisee revenue through property acquisition, occupancy optimization, and rate management
Drive cross-sell and upsell opportunities for Casago solutions including premium services, technology upgrades, marketing packages, and owner acquisition programs
Manage revenue forecasts and growth projections for assigned franchise portfolio
Identify expansion opportunities within existing franchise footprints and recommend market entry strategies
Support franchise contract renewals, working closely with legal and finance teams to structure favorable terms
Advise on market trends, competitive positioning, and pricing strategies to maximize franchisee profitability
Monitor key performance metrics including occupancy rates, average daily rate (ADR), revenue per available rental (RevPAR), guest satisfaction scores, and owner satisfaction
Provide clear, actionable performance reporting that translates complex data into strategic insights and recommendations
Identify performance risks early and implement corrective action plans to address underperformance
Enforce Casago brand standards, operational protocols, and quality assurance requirements across franchise operations
Ensure contractual compliance with franchise agreements, including fee structures, reporting requirements, and performance benchmarks
Conduct property audits and operational reviews to verify adherence to Casago standards and identify improvement opportunities
Communicate results clearly and confidently to franchisee stakeholders through regular reporting cadences and business reviews
Advise franchisees on operational optimizations including staffing models, housekeeping operations, maintenance protocols, and guest services
Support technology adoption and system transitions, including property management software implementations and integration projects
Connect franchisees with corporate resources, training programs, and best practice sharing forums
Conduct field visits to franchise locations to assess operations, meet with local teams, and strengthen relationships
Advocate for franchisee needs internally and champion improvements to corporate support systems and processes.
Requirements
4+ years of enterprise account management or business development
Bachelor's degree in Business, Marketing, Hospitality Management, or related field, or equivalent work experience
Proven track record of exceptional leadership and ability to drive accountability, build relationships, influence and communication skills.
Demonstrated ability to advise on Property Management and build relationships with franchise ownership groups
Strong financial acumen with experience analyzing P&L statements, ROI calculations, and business performance metrics
Exceptional presentation and communication skills with ability to influence decision-makers at all organizational levels
Valid driver's license and ability to travel up to 25% (domestic travel primarily)
Ability to lift up to 25 pounds for occasional property tours and event participation.
Benefits
Health/dental/vision insurance based on hours worked
Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
401K retirement savings plan with immediate 100% company match on the first 4% you contribute
Health & Dependent Care Flexible Spending Accounts based on hours worked