Subject matter expert for UX Research in the business
Study customers and customer groups to uncover problems, design opportunities, realistic context and other valuable information inform product strategy
Contribute to identifying / validating new strategic opportunities for the business based on research findings
Adopt a variety of research methods as appropriate based on project requirements and user recruitment constraints
Work closely with Customer Support, Marketing and Product Delivery departments to keep the voice of the customer present in decision making and provide expert advice on how to validate assumptions
Create low-fidelity visualisations of user journeys, mental models and information architecture using storyboards, user flows and sitemaps
Document and present insights clearly to internal teams, mindful to the needs of different audiences
Design and distribute periodic customer surveys
Own and manage repository of qualitative research data
Synthetise quantitative feature release feedback
Drive and coordinate 1-on-1 and group interviews that engage with customers
Establish, develop and maintain relationships with team
Develops and maintains consistent strong operational relationships and utilises feedback from internal and external stakeholders
This role may include travel to our client sites; therefore, flexibility and the ability to travel as required is essential.

University degree in interaction design, psychology, human factors or a research related subject area is preferential
In the absence of official qualifications, we’re open to candidates that can demonstrate real-world application of design research methodologies and deep knowledge of the theoretical side
Experience in applied product research, preferably for a commercial B2B or SaaS company.
Experience with design research
utilising various methods including but not limited to usability studies, contextual inquiry and surveys.
Experience with Design Thinking preferred but not essential
Technology and/or health Industry experience is a plus
Ability to work autonomously, be highly organised, creative, curious and insightful.
Familiarity with qualitative or quantitative user research such as contextual enquiries, ethnography, benchmarking, card sorting, group moderation, or survey design.
Strong skills in analysis and drawing relevant insights from research
Strong and compelling written and verbal communication skills to share insights creatively and persuasively
both in an individual and group setting.
Strategic mindset to understand interplay between user needs and business needs.
Experience with Figma (not essential)

Flexible Working Environment: Hybrid working environment from London (Farringdon) – 3 days a week from the Office and 2 from home
25 days (increases with length of service up to 4 days) plus 8 bank holiday
Holiday purchase scheme via salary sacrifice
An extra day annual leave for your birthday
Enhanced Maternity Leave
Enhanced Paternity Leave
Religious holiday swap programme
Up to two days paid Volunteering days
Paid time off during the working day to donate blood
Pawrental Leave
Leadership & Development: Litmos learning Product Training
Employee Recognition: Peer recognitions Magentus Values awards Length of service awards Performance Annual Bonus Programme
Employee Benefits: Life Insurance (4x annual salary) Private health care (BUPA) plus discounted rates to add your loved ones
Salary Sacrifice Pension Income Protection
EAP (access to online Healthcare)
Employee Referral scheme
£1,000 tax free
Branded merchandise starter pack
£250 working from home allowance
Free Flu Jabs
Enhanced Sick Pay

UX Researcher

Key skills