Ensures daily HR processes and activities are performed in compliance with state and federal law, company policies and procedures, and Collective Bargaining Agreements where applicable
Manages the full team member life cycle including attraction, selection, onboarding, engagement, development, retention, and offboarding; plans and optimizes each stage of a team member’s tenure
Develops and maintains a position as a trusted advisor to the Operations leader and management; advises on company policies, engagement, retention, training, and performance management issues as they arise
Communicates and deploys corporate People & Culture initiatives locally; acts as a mentor and primary resource to Operations team members and People and Culture professionals on site
Ensures that all federal, state, local laws, collective bargaining agreements, and corporate People and Culture related compliance matters are proactively managed, including, ADA, EEO, Affirmative Action Planning, FMLA, Fair Treatment, Customer Fair Treatment, and FAA
Maintains knowledge of current trends, technical, regulatory, and statutory related to the HR function as well as F&B and Retail operations to ensure delivery of appropriate advice and counsel
Coordinates and manages the administration and confidential investigation of workers’ compensation, unemployment, affirmative action, EEO, sexual harassment, fair treatment, customer fair treatment, FAA, and all other team member relations issues
Handles employment-related inquiries from applicants, team members, and management; provides guidance and appropriately escalates complex and very sensitive matters as necessary
Meets with management to understand current and future staffing levels needed to proactively recruit candidates to satisfy business needs; understands and acts upon specific operational data such as turnover rates, wage rates, staffing levels, diversity, and sales data
Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with management to understand skills and competencies required
Performs general administrative functions such as team member file maintenance, preparation of legal compliance logs, and HRIS systems data entry and maintenance
Supports Field Operations with confidential investigations and provides guidance as needed to bring closure to open matters; partners with Internal Audit to ensure investigation and closure of People and Culture exceptions from the annual Ethical Conduct Certification
Coordinates training and initiatives that promote continuous learning, skill development, and monitor reporting in Learning Management System (LMS)
Requirements
The combination of educational and professional experience must exceed 5 years:
In a leadership role: Requires 1-2 years of experience leading a team of professionals, executing Human Resources strategy, and maintaining strong team member relationships
In a technical role: Requires 5 years of Human Resources experience: A bachelor’s degree in a program related to the functional area can count for two of the five-year requirement
In the industry: 1-2 years of Hospitality, Food, Beverage, and/or Retail experience preferred
Specialized Training: SHRM-SCP or HRCI-SPHR certification strongly preferred
Experience in various areas of Human Resources, including recruiting, employee relations, labor relations, training and development, benefits, and compensation
Training that leads to an in-depth understanding of HR policies and practices
Training that leads to in-depth knowledge of relevant state and federal employment regulations and statutes