Design and deploy AI automation workflows
independently research, evaluate, and implement AI tools (agents, LLM pipelines, no-code/low-code automation platforms) to eliminate or accelerate manual processes
Map operational bottlenecks
conduct structured discovery sessions with department leads across Marketing, Operations, Customer Support, Distribution, Collections, and others to identify where manual time is burned most
Own the AI automation roadmap
prioritise initiatives by ROI, track outcomes, and iterate; translate business problems into solvable AI use cases
Drive cross-department adoption
train and enable department teams to work with new tools; build internal processes so automation compounds over time
Stay sharp on the frontier
continuously monitor the AI tooling landscape; bring new capabilities to ESTO before competitors do
Build the function
as the first in this role, you will establish the playbook; over time, potentially grow and manage a small AI operations team

Experience : 3+ years in engineering, operations, product, or strategy roles with demonstrable hands-on experience deploying AI/automation tools in a business context
AI-native : deeply comfortable with LLM-based tools, AI agents, prompt engineering, and automation platforms (e.g. OpenClaw, Make, Zapier, n8n, or similar); not afraid to get into the weeds
Technical fluency (no software engineering required) : can read API docs, set up integrations, work with data
but does not need to write production code
Strong communicator : able to interview department heads, extract signal from noise, and translate operational complexity into clear automation specs
Ownership mentality : self-directed, outcome-obsessed, moves fast and finishes things; comfortable with ambiguity in a role that is being built from scratch
Nice to have : background in fintech or financial services; experience building internal tools or AI agents; familiarity with data pipelines or CRM/support systems.

Be Part of Something BIG: Gain hands-on experience in a fast-growing fintech company.
Work with the Best: Join a tight-knit, highly skilled team where open communication and collaboration drive success.
Work Your Way: Enjoy a hybrid setup, balancing office time and remote work to suit your lifestyle.
We’ve Got You Covered: Benefit from sick leave compensation, Stebby, additional health days, and a flexible work environment that prioritizes your well-being.
Stay Active and Connected: Take birthday leave, join fun team events, and enjoy plenty of opportunities to unwind.

Head of AI Operations

Key skills