M365 Administrator

Role Overview

• Manage user identities, licenses, and groups using Azure AD and Microsoft 365 Admin Centers.
• Administer Exchange Online, including managing mailboxes, distribution groups, mail flow rules, public folders, and anti-spam/malware policies.
• Oversee SharePoint Online and OneDrive for Business, handling sites, permissions, storage, and external sharing policies.
• Configure and manage Microsoft Teams environments, including policies, channels, apps, and integrations.
• Implement and manage Microsoft Intune for device and application management, including compliance and configuration profiles.
• Administer Azure AD services, including conditional access, Single Sign-On (SSO), and multi-factor authentication (MFA).
• Monitor and manage M365 security features, such as threat protection, data loss prevention (DLP), and eDiscovery.
• Provide Tier 2/3 technical support for all Microsoft 365 services, resolving complex issues related to connectivity, access, functionality, and performance.
• Diagnose and resolve problems with user accounts, mail flow, SharePoint access, Teams collaboration, and device management.
• Collaborate with end-users and IT teams to ensure a smooth and productive experience with M365 applications.
• Implement and enforce Microsoft 365 security best practices and compliance policies.
• Conduct regular security audits and maintain system integrity.
• Monitor service health, security alerts, and audit logs to proactively detect and address potential issues.
• Stay current with the latest features, security threats, and compliance requirements in M365.
• Develop and maintain PowerShell scripts to automate daily administration tasks such as user provisioning, reporting, and license management.
• Explore and utilize Power Automate for streamlining processes within the M365 ecosystem.
• Create and maintain detailed documentation for M365 configurations, processes, and troubleshooting procedures.
• Help develop and deliver training materials for end-users on M365 applications and best practices.
• Participate in planning, testing, and deploying new Microsoft 365 features and services.
• Contribute to migration projects, such as moving from on-premises to cloud or tenant-to-tenant migrations.
• Evaluate and recommend new technologies and solutions to improve the M365 environment.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of experience in a dedicated Microsoft 365 Administrator role.
• Proven expertise in administering and supporting a complex Microsoft 365 environment, including: Azure Active Directory (User/Group management, Conditional Access, MFA, PIM) Exchange Online (Mail flow, anti-spam, eDiscovery, archiving) SharePoint Online & OneDrive for Business (Site administration, permissions, sharing policies) Microsoft Teams (Policy management, app integration) Microsoft Intune (Device enrollment, compliance policies, app deployment) Microsoft 365 Security & Compliance Center (DLP, Threat Protection, Audit Logs)
• Strong proficiency in PowerShell for M365 administration and automation.
• Solid understanding of networking concepts (DNS, TCP/IP, VPN) as they relate to cloud services.
• Excellent problem-solving, analytical, and troubleshooting abilities.
• Strong communication and interpersonal skills, able to explain technical concepts to non-technical users.
• Ability to work both independently and collaboratively, managing multiple priorities in a fast-paced environment.

Tech Stack

• Azure
• Cloud
• DNS
• TCP/IP

Benefits

• Competitive Compensation & Performance Incentives
• Flexible Working Options
• Health & Well-being Support
• Career Advancement & Development Programs
• Team-Oriented & Inclusive Workplace
• Team Events & Social Activities