Configure and manage settings within the company’s CRM, including user access controls
Investigate CRM-related issues and provide effective solutions
Perform routine system audits to identify and resolve any issues
Oversee the company’s ticketing system, ensuring timely responses to staff inquiries
Collaborate with various departments to understand needs and clarify complex issues
Identify and communicate solutions for technical issues related to payment providers
Organize and manage the upcoming deployment schedule
Maintain, optimize, and ensure the reliability of the existing system database
Conduct thorough testing of work quality before deployment
Manage integrations between the CRM and other systems (e.g., marketing platforms customer support tools)
Analyze current CRM workflows and suggest improvements for efficiency
Automate routine tasks within the CRM where possible, reducing manual work
Any other duties relevant to the role

2-4 years of experience in a CRM-related role or similar, such as: CRM administration or support, IT support with CRM or ticketing system responsibilities
Fluent in English
Understanding of APIs and third-party software integrations is a must
Ability to test system updates and ensure successful deployments with minimal issues
Familiarity with database management principles and tools (e.g., SQL, Excel)
Ability to configure CRM settings, user roles, and access controls
Understanding of GDPR or data privacy regulations, especially if handling customer data
Ability to explain technical concepts to non-technical users in a clear and concise manner
Strong written skills for documentation and reporting

CRM Automation Lead

Key skills