Serve as the main point of contact, providing tailored services and ensuring compliance
Proactively handle all service inquiries, converting them into new opportunities
Grow revenue by cross-selling services, engaging new clients, and meeting monthly/quarterly/yearly KPIs
Run webinars, podcasts, identify new opportunities, and attend industry events to network and represent the firm
Produce marketing material with external partners and other service providers
Assist in maintaining partner relationships via organising events and managing network groups
Able to take full management responsibility for a portfolio of clients expanding over the UK and the rest of Europe
Ensure that all databases and systems are accurate and complete
Demonstrating and applying commercial acumen
Collaborate with the team in a positive manner

A background in direct sales and customer service
Excellent telephone and writing skills
Motivated to achieve targets and interested in helping customers expand & improve their business
Organised with proven ability to work under pressure and meet deadlines
Excellent multi-tasking ability
Works well in a team as well as independently
Patience and emotional resilience for dealing with customers
Actively listen to customers then smoothly handle & overcome any objections
Able to handle complaints and remain calm under pressure

Business Development Officer

Key skills