Head up operations and infrastructure across our estate, systems and events.
Deliver an outstanding customer experience.
Develop a growing conferencing and events business into new areas.
Lead a multidisciplinary team with confidence.
Set standards, strengthen KPIs and ensure the Academy runs smoothly, securely and sustainably.

Significant senior operations leadership experience, with responsibility for building/venue operations and/or events delivery and/or technology/business systems in a complex organisation.
Commercial and customer mindset, with experience improving utilisation, income and/or service proposition (e.g., conferencing/events, space/venue utilisation, membership services or other revenue-generating operations).
Strong supplier, contract and procurement management experience, delivering service quality, value for money and continuous improvement.
Track record of proportionate risk management and compliance across areas such as health & safety, security, business continuity, data protection and cyber/technology risk.
Excellent stakeholder management and communication skills, with a collaborative, customer-focused approach and commitment to high standards.
Desirable
Experience operating or maintaining a listed building or heritage estate, including conservation constraints and stakeholder relationships.
Experience modernising core systems and data/reporting (e.g., CRM, finance, HR, events), including integration and workflow redesign.
Experience developing a commercial conferencing and events proposition, including pricing, utilisation, customer journey and service design.

Generous pension scheme with flexible contributions – we contribute between 8%
13% of your gross salary (with employee contributions of 3%
8%)
Life assurance at three times your salary
Hybrid and agile working. 50% office attendance.
26 days annual leave, plus Christmas closure days and bank holidays
Buying and selling leave
Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period)
Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing
Support through tailored learning and development
A range of enhanced benefits become available once you’ve completed your probation period

Head of Operations and Infrastructure

Key skills