Create and manage user accounts across various systems and platforms.
Provide global remote technical support to users, ensuring adherence to Service Level Agreements (SLAs) for requests, including after-hours assistance.
Oversee the deployment of devices on Day 1, ensuring they are configured and ready for use.
Collaborate with the HR department to ensure new employees have access to critical systems on their first day.
Assist in connecting new systems to existing infrastructure, including setting up APIs and ensuring smooth communication between platforms.
Maintain comprehensive documentation for user accounts, support requests, standard operating procedures, and system integrations.
Work closely with other team such as DevOps to identify recurring issues and develop solutions.

Associate's degree in Information Technology, Computer Science, or a related field preferred.
2-4 years of experience in an IT support or helpdesk role.
Proficiency in Windows and macOS operating systems.
Knowledge of networking concepts and hardware/software troubleshooting.
Experience with Google Admin console for user management.
Proficiency in managing and supporting collaboration tools (Slack, Jira, Confluence).
Experience managing third-party access (GitHub/GitLab/PagerDuty/etc.).
Knowledge of laptop encryption management for Mac and Windows.
Experience with VPN setup and troubleshooting for cloud connectivity (AWS).
Basic understanding of AWS IAM roles and permissions.
Familiarity with API setup and systems integration processes.

12 days Annual leave
1 Birthday leave
1 Christmas leave
Premium health insurance (Generali) and annual health check-up to keep you in top shape
Free ELSA Premium courses to polish your language skills
Annual company trips and quarterly happy hours work hard, play hard!

IT Helpdesk Technician

Key skills