Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans.
Provide proactive maintenance of systems, technical support, and guidance of client network and systems.
Ability to work as part of a team to solve problems.
Manages system back-up and recovery solutions.
Perform troubleshooting analysis of desktop applications, servers, and network components.
Monitors system performance and implement tuning as needed.
Participates in developing and maintaining technical documentation associated with customer systems.
Follow department procedures for successful incident management.
Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software, and overall health of server systems and network devices.
Participate in on-call rotation as required.

Bachelor’s degree in a related field or equivalent work experience.
At least 5 years prior experience either in consulting or a managed services environment.
MCSE / CCNP or progress toward MCSE / CCNP.
At least 1 year of experience in Windows Server with Active Directory.
At least 1 Year of experience with Office 365 and Azure, Microsoft Exchange, and SharePoint Online.
At least 1 year of experience with Routers and routing protocols.

Desktop Support Technician

Key skills