Key skills
GoSaaSCommunicationTime ManagementRemote WorkCustomer SuccessSales
About this role
Role Overview
- Lead strategic relationships with our ELSA's Partners to support book of business growth
- Hit retention and growth targets through active management of partner success
- Build and document repeatable playbooks and best practices for scaling partner success operations
- Serve as the primary point of contact for our strategic partners, managing day-to-day communications, conducting weekly meetings to go through demands and priorities
- Manage and own communication between our strategic partners and our internal teams to ensure tasks and projects are moving forward. Ensure high-quality, on-time delivery of partner-delivered projects at scale, maintaining accountability for customer satisfaction, project outcomes, attach rates, and revenue performance across the partner portfolio
- Build and maintain a partner enablement strategy, aligning programs and initiatives with business priorities.
- Collaborate with cross-functional stakeholders including Sales, Customer Success, Partner Sales, and internal Professional Services teams to align partner delivery with business objectives
Requirements
- Mandatory fluency in English (C2 for speaking and writing)
- 6+ years of experience in partner programs, program management, or alliance/channel roles within the SaaS industry
- Experience designing and scaling structured partner programs with differentiated value propositions
- Strong background working with partner portals, developer communities, and/or marketplace programs
- Proven ability to manage complex, cross-functional initiatives and influence stakeholders across functions and levels
- Analytical mindset with experience using data and metrics to measure success and guide program improvements
- Excellent project and time management skills with strong attention to detail
- Familiarity with Hubspot and related partner management tools
- A collaborative, problem-solving mindset and passion for improving both partner and internal team experiences
- Familiarity with SaaS, edtech, or digital platform business models preferred, with understanding of the unique challenges and opportunities in partner-driven growth strategies.
Benefits
- Fully remote work setup
- Attractive Package salary
- Comprehensive employee well-being benefits.
- Free ELSA Premium courses to polish your language skills
- Collaborative, international team culture.
- Opportunity to contribute to a fast-growing, well-funded Silicon Valley startup with global impact.