Provide 1st
and 2nd‑level support for on‑prem and cloud environments
Troubleshoot customer connections to our AWS cloud
Troubleshoot components, modules, and system extensions
Troubleshoot network, system, and cloud-related issues
Maintain and administer databases, including configuration, monitoring, and optimization
Support deployment, automation, and CI/CD workflows
Collaborate closely with our Corporate Cloud Operations Team and Systech Team

Hands‑on experience with database technologies and database administration
Understanding of networking, VPNs, routing, and tunneling (e.g., FRP)
Solid experience in Windows or Linux administration
Technical troubleshooting skills across system, network, and application layers
Ability to work collaboratively in customer‑focused support processes
Knowledge of AWS services (EC2, VPC, IAM, networking, storage) (Preferred)
Experience with Argo CI/CD, Ansible, or similar automation tools (Preferred)
Understanding of SSO, Keycloak, Auth0, or similar identity solutions (Preferred)
Experience with system patching, upgrades, and environment maintenance (Preferred)
Experience with business applications or ERP systems (Preferred)
Familiarity with ITIL principles, cloud architectures and DevOps practices (Preferred)

Customer Support Engineer

Key skills