Own and manage a defined book of mid market customer accounts across a specific region or vertical.
Drive strong customer retention through proactive engagement, relationship building, and value delivery.
Deliver against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
Identify, qualify, and close growth opportunities through upselling existing products and cross-selling new product families.
Understand customer use cases, renewal cycles, and account health to manage risks and maximise contract value.
Collaborate with Customer Success, Solutions Consultants, and Product teams to ensure customers realise the full value of OAG’s services.
Lead commercial negotiations and renewals with procurement and key decision makers.
Maintain accurate forecasting and renewal pipelines in Salesforce CRM.
Capture customer feedback to inform product development and go-to-market strategy.

Strong communication and interpersonal skills with the ability to engage and influence stakeholders.
A growth mindset with curiosity to learn and adapt in a fast paced environment.
Proactive problem solving with a focus on outcomes and customer success.
Organized and detail oriented, with the ability to manage multiple priorities.
Commercial awareness and ability to align solutions with client goals.
A collaborative approach and a passion for delivering customer success.
Understanding of sales principles and techniques.
Familiarity with CRM systems (e.g. Salesforce) and digital sales platforms.
Comfortable using data to support decision-making and reporting.
Experience in B2B account management or customer growth roles, ideally within SaaS, data, or subscription based models.
Proven ability to build relationships, deliver value, and meet commercial objectives.
Exposure to fast paced, collaborative environments.

Flexible working arrangements that allow remote work or office attendance.
Private health insurance.
A company bonus scheme and enhanced pension scheme.
25 days holiday plus bank holidays, growing with each year of service, and a day off during your birthday month.
Annual learning and development budget.

Account Manager

Key skills