Manager, Strategic Account Manager – Pharma Client

Role Overview

Client Strategy & Relationship Leadership

• Serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts, ensuring alignment between client objectives and AssistRx solutions.
• Build and maintain executive-level relationships with pharmaceutical brand teams, HUB leadership, and specialty pharmacy partners.
• Proactively identify growth opportunities, solution expansion, and risk mitigation strategies across the client portfolio.
• Lead client business reviews, performance discussions, and strategic planning sessions using data-driven insights.

Operational & Financial Performance

• Own and manage key account KPIs, including:
• Revenue retention and expansion forecasting
• Account profitability and resource optimization
• Accounts receivable performance and issue resolution
• Analyze operational and financial data to identify trends, risks, and opportunities for improvement.
• Partner cross-functionally with Operations, Product, Technology, Finance, and Compliance teams to resolve complex client issues and escalations.

Team Leadership & Development

• Directly manage and develop a team of 5–6 Strategic Account Managers.
• Set clear performance expectations, coach team members, and drive accountability to KPIs and service standards.
• Lead hiring, onboarding, training, performance evaluations, and career development for direct reports.
• Foster a collaborative, solutions-oriented team culture focused on client success and continuous improvement.

Innovation & Continuous Improvement

• Champion new ideas, process improvements, and innovative approaches to enhance client experience and operational efficiency.
• Translate client feedback and market insights into actionable recommendations for internal teams.
• Thrive in a fast-paced, high-growth environment while balancing multiple priorities and stakeholders.

Requirements

Required Qualifications

• Bachelor’s degree from an accredited four-year institution or equivalent professional experience.
• 7+ years of experience in strategic account management, client strategy, or consultative sales roles.
• Demonstrated experience working with pharmaceutical manufacturers, HUB services, and/or specialty pharmacy operations.
• Proven ability to manage complex client relationships and deliver measurable business outcomes.
• Strong analytical and problem-solving skills with the ability to interpret data and drive strategic decisions.
• High level of technical proficiency, including advanced use of Microsoft Office tools (Excel, PowerPoint, Project, Visio).

Preferred Qualifications

• 3+ years of people management or supervisory experience.
• Experience supporting enterprise-level pharmaceutical clients in a technology-enabled services environment.

Key Competencies for Success

• Strategic thinking with strong business and financial acumen
• Executive-level communication and presentation skills
• Ability to influence without authority across cross-functional teams
• Comfort navigating ambiguity and complex stakeholder environments
• Passion for client success, operational excellence, and team development

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance
• Opportunity to impact patient outcomes through data-driven healthcare technology.
• Collaborative and mission-driven culture that values innovation and continuous learning.
• Access to cutting-edge cloud technologies and modern data engineering tools.
• Competitive compensation, comprehensive benefits, and career growth opportunities