About this role
Role Overview
- Guiding new customers through implementation, training, and setting them up for success to accelerate time-to-value
- Serving as the primary point of contact, building trusted advisor relationships with stakeholders to drive retention
- Tracking client health metrics and KPIs, utilizing data to identify at-risk accounts and proactively mitigating churn
- Conducting business reviews to align product usage with client goals and recommending improvements
- Identifying opportunities for expansion (upsells/cross-sells) and nurturing customers to become advocates (references, case studies)
- Serving as the 'voice of the customer' to provide product teams with feedback on improvements
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, Industrial Engineering, or Logistics
- Minimum of 5 years’ experience in business processes or IT consulting
- Experience with supply chain operations
- Strong facilitation skills, including leading customer workshops
- Experience designing, configuring, and customizing enterprise solutions
- Self-directed, goal-oriented, and customer-focused
- Professional proficiency in English (written and spoken)
- Willingness to travel up to 50%
Benefits
- Eligible employees can participate in an employee share purchase program (ESPP) to purchase discounted PTC stock
- Medical, dental, and vision insurance
- Paid time off and sick leave
- Tuition reimbursement
- 401(k) contributions and employer match
- Flexible spending accounts
- Life insurance
- Disability coverage
- Generous commuter subsidy