About this role
Role Overview
- Provide telephone support to customers via a technical service hotline for diagnostic systems (e.g., X-ray systems, scanners, and software)
- Analyze and resolve technical issues in close coordination with internal and external product experts (primarily in German-speaking regions)
- Advise on and plan installations as well as complete system solutions
- Provide logistical and technical support to field service engineers and technicians
- Record, document, and report fault notifications
- Contribute to quality management tasks, internal training areas, and field service activities
- Actively participate in internal projects
Requirements
- Completed technical training, e.g., in Electronics, Mechatronics, IT Systems Electronics, or as an IT specialist; ideally supplemented by a qualification in medical technology
- Several years of experience in technical support or repair of complex (medical) technical equipment and in telephone-based customer service
- Knowledge of software, IT infrastructure, and networking, as well as practical experience with X-ray systems and imaging, is an advantage
- Strong service and customer orientation
- Independent, structured, and reliable work style and enjoyment of working in a team
- Very good German language skills and good English skills
Benefits
- No specific benefits mentioned in the job posting