About this role

Own and manage your customer portfolio (~50 customers) from the core and digital tiers, driving long-term success.
Lead renewals and growth conversations in a thoughtful, value-driven way.
Guide customers through a successful first-year experience, setting them up for growth.
Build trusted relationships with key stakeholders, including senior decision-makers.
Actively stay attentive to customers’ pain points and feedback, and transform that into stories and feature requests.
Prioritize effectively across your portfolio, knowing where to invest time deeply and where to create scalable structure.
Ensure contract terms are delivered, and customer expectations are met.
Monitor performance metrics and proactively manage customer health and engagement.
Spot opportunities in the growth segment to support customer success.
Participate in customer support coverage when needed.

2+ years of account management experience, ideally with a technology product or in a SaaS company.
Experience with CRMs like Salesforce, HubSpot, or similar tools.
Strong account planning and execution abilities, with a focus on turning strategies into tangible outcomes.
A growth-oriented mindset, open to feedback and always looking to improve.

Customer Success Manager – Temporary, 10-Month Contract

Key skills