Building good relationships with our users and giving them the best possible experience
Answer customer chats, e-mails, and phone calls efficiently and with a high level of quality
Keep up to date with developments at BUX and our various product offerings
Helping new users onboard to the app, ensuring they have a smooth experience
Gathering and reporting user feedback to the business
You will work closely with all parts of the business to make sure you can solve the issues in the most efficient way possible
Translations and content creation to ensure our clients are well-informed
Spotting possibilities to improve our procedures and following through to get these implemented
Help maintain an accurate knowledge base within the support team

Fluency in Dutch and English is essential
Experience working in a customer-facing/support role
Interest in financial markets and investing
Exceptional communication skills to connect with our users
Quick learner and adept problem solver
Able to work independently but also willing to jump in and help your team as needed
Availability for a full-time role (40 hours/week)

International work environment
Company pension plan
Flexibility is at our core; we offer a hybrid work environment (1-2 days at the office)
Working from home allowance
Mobility benefit
Gym membership contribution via Urban Sports
Learning budget and full access to our learning and development platform
A1 Dutch language course for you (and your partner)
Delicious lunches at the office
The possibility to work from abroad for 1 month every 12 months
Take care of your mental and emotional well-being with unlimited appointments with psychologists or coaches through OpenUp
Regular team gatherings and fun company events

Customer Support Representative, Dutch-speaking

Key skills