Customer Success Associate – Part Time

Role Overview

• Answer customer support questions via email, phone, and other related channels.
• Communicate with customers across channels (email, phone, virtual meetings, and community forums) with professionalism, empathy, and clarity.
• Write, review, edit, and update content for our knowledge base.
• Collaborate with internal teams to establish content objectives, complete tasks, and identify and solve problems.
• Work with internal teams to obtain an in-depth understanding of the platform.
• Occasionally attend or take customer meetings.
• Research and analyze competitors' product documentation for successes and failures, and compare to Eventeny current practices.
• Maintain a positive, empathetic, and professional attitude toward customers.

Requirements

• 1+ years experience in a customer support or customer success role.
• 1+ years experience in technical writing, the software startup industry, or comparable form of customer service experience.
• Excellent communication and proofreading skills with a strong attention to detail.
• Familiarity with G Suite applications.
• Some familiarity with Zendesk or other help desk software required.
• Some familiarity with Eventeny is a plus, but not required.